We ship free anywhere in Canada on orders over $50, after discount and before taxes. Typically we use Canada Post Expedited, and depending where you are in Canada and what day of the week you order, you should have your order within 2-5 business days.
We truly want to ensure you are happy with your Niyama Wellness purchase, or your money back. This is a one-time offer to provide customers with the opportunity to try a product with confidence.
For online purchases made directly from niyamyogawell.ca you may request a refund in the original form of payment (less shipping costs) within 30 days of the date of purchase. Please email us for a return authorization number at email@example.com with your order # in the subject line and the product you wish to return (including flavour and size if applicable), along with the reason for return in the body of the Email.
Niyama Wellness reserves the right to request the product be shipped back to us in its original packaging at the customer’s expense and does not assume responsibility for lost or misdirected returns. Please note that clearance items, as well as short-dated and expired product are not eligible for an exchange or refund.
* Terms and conditions apply and are subject to change without notice.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Special circumstances may apply however. If you want to return a product that is not in original condition and packaging please email firstname.lastname@example.org with the details.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:
C/O PO Box 7200
Mississauga, ON L5A 0A3
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to:
NamasteWell Inc. (Niyama Yoga Wellness)
PO Box 7200
Mississauga, ON L5A 0A3
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.